Refund and Returns Policy

Last updated: July 17, 2026

Thank you for shopping at Way~Up Luxury. We want you to love what you ordered. If something isn’t right, here’s how returns and refunds work.

Returns

You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it
  • The item must be in its original packaging, with all tags attached
  • You must have proof of purchase (order confirmation or receipt)

Some items cannot be returned, including:

  • Items marked as Final Sale
  • Gift cards
  • Items that show signs of use or damage not caused by us or the carrier

How to Start a Return

To start a return, email us at info@wayupluxury.com with your order number and the reason for the return. We will respond with instructions on how and where to send your item back.

Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is defective, damaged, or you received the wrong item, contact us immediately at info@wayupluxury.com with your order number and a photo of the item. We will work with you to arrange a replacement, exchange, or refund at no extra cost to you.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to process and post the refund.

Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Exchanges

If you’d like a different size, color, or item, the fastest way is to request a return for the original item and place a new order for the item you want.

Late or Missing Refunds

If you haven’t received a refund within the timeframe above, first check your bank account again, then contact your card issuer, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, contact us at info@wayupluxury.com.

Contact Us

For any questions about returns or refunds, reach out to:

Way~Up Luxury 137-75 Geranium Ave, Flushing, NY 11355, United States Email: info@wayupluxury.com